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 Related Links Share price
Investor Contacts
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1. What do I do if I have changed
my address?
2. What do I do if I have changed
my name?
3. Can I have my dividends paid
directly into my bank or building society account?
4. I haven't received my last
dividend cheque. What should I do?
5. When is the next dividend
paid?
6. My partner, or relative, has
passed away. What should I do about their shareholding?
7. How do I transfer my
shares?
8. How can I sell my
shares?
9. How can I check my register
details?
10. How do I contact Equiniti
Limited?
1. What do I do if I have changed my
address?
You should notify Equiniti Limited in writing. If you hold shares
in joint names, the notification to change address must be signed
by the first named shareholder. You may choose to do this on line,
by logging on to www.shareview.co.uk. You will need your
shareholder reference number to access this service: this can be
found on your share certificate or from a dividend tax counterfoil.
You will be asked to select your own PIN and a user ID will be
posted to you.
2. What do I do if I have changed my
name?
You should notify Equiniti Limited in writing of your new name
and previous name. You should attach a copy of your marriage
certificate or your change of name deed, together with your share
certificates and any uncashed dividend cheques in your old name, so
that Equiniti Limited can reissue them.
3. Can I have my dividends paid directly
into my bank or building society account?
Yes, this is possible with most bank or building society accounts
in the UK and is sometimes referred to as a “payment
instruction” or “dividend mandate”.
Mandating your dividends has a number of advantages for you:
- The dividend will go in to your account on payment date –
there is no chance of it being delayed in the post and you do not
have to wait for a cheque to clear.
- The payment method is more secure than receiving a cheque in
the post.
- Tax information about the dividend is sent direct to you at
your registered address.
You can download a Request for
Payment of Dividends Mandate form from the Keller website and
post it to Equiniti Limited.
4. I haven't received my last dividend
cheque. What should I do?
Please contact Equiniti Limited, who will investigate the reason
for non-receipt. You may wish to have future dividends paid
directly into your bank or building society account. See above for
details.
5. When is the next dividend
paid?
Please see the financial
calendar page of this website for the next dividend payment
date.
6. My partner, or relative, has passed
away. What should I do about their shareholding?
Please contact Equiniti Limited at your earliest opportunity. They
will assist you with the documentation required and be able to make
the process as straightforward as possible for you.
7. How do I transfer my shares?
At some point you may wish to transfer some or all of your shares
to someone else (for example your partner or a member of your
family). To do this you will need to complete a share transfer
form, which is available from Equiniti Limited or can be
downloaded here. The form
should be fully completed and returned with your share certificate
representing at least the number of shares being
transferred. Equiniti Limited will then process the
transfer and issue a balance share certificate to you if
applicable. Equiniti Limited will be able to help you with any
questions you may have about completing the form.
8. How can I sell my shares?
You can sell your shares through a stockbroker or sharedealing
service. There are a variety of services available. Equiniti
Limited offer an internet- or telephone-based sharedealing service.
You can find out more about this service by logging on to
www.shareview.co.uk/dealing or by calling the
shareview helpline: 0871 850 0852.
9. How can I check my register
details?
You can log onto www.shareview.co.uk where you will be able to
check your details, including your shareholding, dividend payments
and various transactions. The service is secure, free and easy to
use. You will need your shareholder reference number to access this
service: this can be found on your share certificate or from a
dividend tax counterfoil. You will be asked to select your own PIN
and a user ID will be posted to you.
10. How do I contact Equiniti
Limited?
They can be contacted at: Equiniti Limited, Aspect House, Spencer
Road, Lancing, West Sussex, BN99 6DA. Telephone: 0871 600
3964. Textel: 0871 600 3950. Overseas shareholders may wish to use
the international telephone helpline service: + 44 121 415
7047.
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